Browsing Vitenskapelige publikasjoner fra Institutt for teknologi by Subject "banking"
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Investigating the factors of customer experiences using real-life text-based banking chatbot: a qualitative study in Norway
(Peer reviewed; Journal article, 2023)In recent times, banks have increasingly started using chatbots to offer round-the-clock customer service. However, customers experience with this type of technology is not well understood. The aim of this study was to get ...