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dc.contributor.authorHalpern, Nigel
dc.contributor.authorMwesiumo, Deodat Edward
dc.contributor.authorBudd, Thomas
dc.contributor.authorSuau-Sanchez, Pere
dc.contributor.authorBråthen, Svein
dc.date.accessioned2021-01-14T13:51:07Z
dc.date.available2021-01-14T13:51:07Z
dc.date.created2021-01-07T10:38:01Z
dc.date.issued2021
dc.identifier.citationJournal of Air Transport Management. 2021, 91 (March), 1-13. https://doi.org/10.1016/j.jairtraman.2020.102005en_US
dc.identifier.issn0969-6997
dc.identifier.urihttps://hdl.handle.net/11250/2723127
dc.description.abstractAirports are increasingly focused on implementing digital technologies at key stages of the airport journey to enhance the passenger experience. However, passengers have different preferences. TwoStep Cluster Analysis is used to reveal the presence of distinct segments according to their preferences. The findings are based on a survey of 6082 passengers at airports in Norway. Three distinct segments are identified: those that prefer traditional manual processes, those that prefer automated technology-based processes, and those that prefer more personalised technology-based processes. Significant differences are revealed for each segment according to passenger and trip characteristics and opinions regarding how the use of digital technologies at airports impact on personal privacy and human dignity. The findings contribute to knowledge on passenger preferences at airports and can help to inform airport decision making. Keywords: segmentation, digital technologies, airport experience, TwoStep cluster analysisen_US
dc.language.isoengen_US
dc.relation.uriCristin-prosjekt-ID: 597553
dc.rightsNavngivelse 4.0 Internasjonal*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/deed.no*
dc.titleSegmentation of passenger preferences for using digital technologies at airports in Norwayen_US
dc.typePeer revieweden_US
dc.typeJournal articleen_US
dc.description.versionpublishedVersionen_US
dc.source.pagenumber1-13en_US
dc.source.volume91en_US
dc.source.journalJournal of Air Transport Managementen_US
dc.source.issueMarchen_US
dc.identifier.doi10.1016/j.jairtraman.2020.102005
dc.identifier.cristin1866856
dc.relation.projectNorges forskningsråd: 283349en_US
cristin.ispublishedtrue
cristin.fulltextoriginal
cristin.qualitycode1


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Navngivelse 4.0 Internasjonal
Except where otherwise noted, this item's license is described as Navngivelse 4.0 Internasjonal