Basic digital competence in Norwegian banking

Abstract

While the 21st century is crowded with disruptive technologies and ground-breaking innovations, this study will take a step back and explore basic digital competence, such as navigating a spreadsheet or using word processing tools and e-mail to conduct tasks at work. Based on a case study approach where data is derived from iterative testing of 213 employees in the banking sector and 10 semi-structured interviews, we contribute to the literature of information infrastructure and knowledge management by addressing the basic digital level of competence amongst employees. We found that the level of basic digital competence was surprisingly low, especially regarding spreadsheets; however, our analysis revealed that the skills can be quickly improved. The challenge is rather to make employees aware of the possibilities and benefits of improvement. This paper presents insights that should be useful for employees and managers in banks and similar industries. It also reminds researchers within information systems to pay attention to basic digital competence.