dc.contributor.author | Anshari, Muhammad | |
dc.contributor.author | Almunawar, Mohammad Nabil | |
dc.contributor.author | Younis, Mustafa Z. | |
dc.contributor.author | Kisa, Adnan | |
dc.date.accessioned | 2021-12-10T13:40:24Z | |
dc.date.available | 2021-12-10T13:40:24Z | |
dc.date.created | 2021-11-24T10:46:25Z | |
dc.date.issued | 2021 | |
dc.identifier.citation | Sustainability. 2021, 13 (23), 1-18. | en_US |
dc.identifier.issn | 2071-1050 | |
dc.identifier.uri | https://hdl.handle.net/11250/2833834 | |
dc.description.abstract | In conventional e-health initiatives, customers (patients) are mostly perceived as recipients of medical care, where they play little roles in the process of health decision making. Empowerment in e-health enables individuals to access their health data and consult online with medical staff. The proposed concept is intended to improve the existing e-health theory in relation to patient empowerment. The study suggests a model that expands the role of customers (patient) in three dimensions: as an individual health actor, social health agent, and medical partner. This study is theoretically significant because it explores a comprehensive approach of patient empowerment in e-health systems to achieve best practice customer service, establish long-term customer relationships to improve customer satisfaction, and achieve better health literacy of individuals. | en_US |
dc.language.iso | eng | en_US |
dc.rights | Navngivelse 4.0 Internasjonal | * |
dc.rights.uri | http://creativecommons.org/licenses/by/4.0/deed.no | * |
dc.title | Modeling Users’ Empowerment in E-Health Systems | en_US |
dc.type | Peer reviewed | en_US |
dc.type | Journal article | en_US |
dc.description.version | publishedVersion | en_US |
dc.source.pagenumber | 1-18 | en_US |
dc.source.volume | 13 | en_US |
dc.source.journal | Sustainability | en_US |
dc.source.issue | 23 | en_US |
dc.identifier.doi | 10.3390/su132312993 | |
dc.identifier.cristin | 1958265 | |
cristin.ispublished | true | |
cristin.fulltext | original | |
cristin.qualitycode | 1 | |