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dc.contributor.authorDiers-Lawson, Audra
dc.date.accessioned2022-07-08T08:25:24Z
dc.date.available2022-07-08T08:25:24Z
dc.date.created2022-02-08T23:40:42Z
dc.date.issued2017
dc.identifier.urihttps://hdl.handle.net/11250/3003808
dc.description.abstractFor organizations they are pervasive, difficult to keep quiet in today’s global multimedia environment, challenging, can be catastrophic or even opportunities for organization’s to thrive and emerge stronger. They are crises. Crises come in many shapes and sizes including incidents such as media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, or negligence just to name a few. The first research on crisis communication appeared in 1953 and since then the field has grown steadily. However, in the last five to six years there has been an explosion of theory development, international engagement, methodological diversity, and topic diversity within the field to reflect the growing multinational and multiplatform environment in which organizations and people interact. Therefore, in order to understand the field of crisis communication, as a public relations and management function, it is important to focus on the critical factors that affect our understanding of the concept and proliferation of research and practice in the area. There are five critical factors that drive our understanding and research in crisis communication: (1) issues and reputation management as crisis mitigation and prevention; (2) crisis types in a modern global environment; (3) organizational factors affecting crisis response; (4) stakeholder factors affecting crisis response; and (5) response factors to consider in crisis response. In addition, it will review the critical trends in crisis communication research, challenges within the field, and resources for further development.en_US
dc.language.isoengen_US
dc.subjectKommunikationen_US
dc.subjectCommunicationen_US
dc.subjectOmdømmebygging i kommuneneen_US
dc.subjectPublic reputation and brand managementen_US
dc.subjectRisikohåndteringen_US
dc.subjectRisk managementen_US
dc.subjectCrisisen_US
dc.subjectCrisisen_US
dc.subjectKrisekommunikasjonen_US
dc.subjectCrisis Communicationen_US
dc.titleCrisis Communicationen_US
dc.typeJournal articleen_US
dc.description.versionsubmittedVersionen_US
dc.source.journalOxford Research Encyclopedia of Communicationen_US
dc.identifier.doi10.1093/acrefore/9780190228613.013.397
dc.identifier.cristin1999268
cristin.ispublishedtrue
cristin.fulltextpreprint


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