Assessing the impacts of green information systems in a Norwegian post/logistic company: A qualitiative case study

Abstract

This thesis investigates what impacts Green Information Systems have on the post/logistics sector in Norway, as well as how managers and employees view and use them. This study used a case study methodology with the Triple Bottom Line Framework to provide the theoretical lens for guiding the research. Managers and employees from one of Norway's largest mechanical terminals in the post- and logistics sector participated in semi-structured interviews.

The findings of this dissertation demonstrate that green information systems have mostly improved productivity and efficiency. This study also shows that the case company has a reasonable awareness of economic, environmental, and social factors, even if the financial objectives take priority - and have led to an imbalance between the three factors. The thesis addresses cause of this imbalance as well as how the Circular Economy may be able to achieve a sustainable balance by fostering a healthy balance between the Triple Bottom Line's three components.