Exploring the Sustainability Phenomenon in the Norwegian ERP Market
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This study investigates first how sustainability is perceived by the ERP market, defined through the Triple Bottom Line, which relates to economic (profit), environmental (planet) and social (people) sustainability. Second, this study investigates whom the drivers of sustainability are and third, which sustainability-capabilities are available in current ERP systems. The focus is on how these three objectives are perceived by nine Norwegian ERP consultants and one ERP end-user. To answer the research question, the adopted theoretical framework is that of A dynamic and Sustainable View of the Firm. This exploratory multiple case study shows that customer requests mainly focus on environmental sustainability and that ERP consultants acknowledge that incorporating sustainability into their services could lead to gaining a competitive advantage. Sustainability is intended to become even more critical in the future and has relevance for policymakers, practitioners, and researchers. Both research and practice of ERP and sustainability are still in its infancy phase and opinions on whether ERP systems currently hold capabilities to support sustainability initiatives differ. Yet, the overall perception on incorporating sustainability initiatives within ERP systems is positive.